What bankers are saying about FS&E’s software solutions.

“We’ve upgraded our technologies to meet the changing needs of our customers. The constant growth that we’ve experienced has resulted in our decision to restructure our loan department to increase efficiencies. While considering several other technology solutions, we selected GoldTracks because of FS&E’s commitment to doing its best to address our requests.”

“GoldTracks has a direct impact on the efficiency of our sales force and the customer experience. It enables us to be more responsive in evaluating customer requests. We don’t have to wait for paper files to be shipped from point A to point B. Additionally, we can access information quickly through GoldTracks. It allows multiple individuals to look at the same information simultaneously and work collaboratively in a real time environment.”

“In our search for our first document management system, we sought to find a system that had been proven to work effectively in other banks. Our goal was to implement an efficient solution that maximizes convenience, retention and storage for our loan department. And after careful consideration and review of recommendations from other financial institutions using the solution, we felt GoldTracks would meet the needs of our bank.”

“We considered other products similar to GoldTracks, but we found the unique tracking program within the document management system to be a deciding factor. This feature sparked interest among our officers and made the product stand out above other systems. We also had a lot of paper loan documents that we accumulated over the course of several years. As a result, we wanted a document imaging system that could provide easy electronic accessibility to documents and decrease research time.”

“The biggest factor was how user friendly and convenient it was. GoldTracks is much more than a document imaging system, which gives us a great deal of flexibility. As we’ve been working on the installation, I’ve had so many requests from our staff members. People really do like to use the system and the nice thing is that our employees are finding ways to make their jobs easier and giving us recommendations on how to make internal processes work better with the system. And the keys to all of this have been the capabilities of this innovative software and the willingness of FS&E to work with us in tailoring everything to fit our needs. From a loan perspective, it’s probably empowered our employees to be more effective at their jobs. I believe that because the employees can get information better and quicker, they’re actually being more thorough in their processes. This means that GoldTracks is not only helping Monroe Bank to be a better financial institution, but it’s helping each of our staff members to be better employees.”

“We looked at several vendors to help us provide new services for our customers. IBT’s solutions were
the simplest to use and most cost effective for providing services such as check imaging and online
banking to our customers. Out of all of the systems we considered, IBT’s was the only one that
integrated every application into one single Microsoft Windows-based screen. When working with a
customer, we no longer have to log in to different systems multiple times to look at online banking, check
images, or balances its all in one place.”

“Integrated Fraud Detection enables us to establish a set of parameters based on things such as dollar
amount, check numbers and the wrong signature count. All of the checks that fall outside of the bank’s
designated parameters are flagged and compiled in a report each day. This allows our staff to go through
the report and refer back to the electronic image of each flagged check to determine if it is in fact a case
of fraud. This is a very effective fraud review process it has saved the bank money by being able to catch
the fraud attempts that people try to slip through the system. And we were able to accomplish all of this
in a way that worked best with Guaranty Bond Bank’s business processes.”

“We were already using Integrated Bank Technology for all of our imaging solutions and we’ve had such
a successful relationship that when we decided to search for a branch capture product, IBE was the
perfect choice,”

“IBT was also very willing to determine the true needs of the bank before deploying a solution. The team
really worked to customize everything to fit our particular needs.”

“Along with its leading technology, IBT’s support is fantastic. When you call, instead of being routed to a
call center you speak with a technician who understands the software and the help is immediate. We
look forward to working with IBT on more projects in the future.”

“Integrated Bank Technology has the most cost effective, comprehensive technology solution available
from any software provider in our market. We’ve been able to eliminate the use of three different vendors
and bring everything together in a real time environment using IBE. This is the exact solution we needed
to compete with larger banks. Our customers are very loyal, but they want to enjoy the convenience of
new technologies as well. With the help of Integrated Bank Technology, we’ve been able to deliver.”

“We chose to work with IBT because of the flexibility of the applications and the cost of ownership. We
also liked the size of the company. We wanted a company that would be able to move quickly when we
needed it to respond and with IBT, we have been able to do that in addition to having direct access to top
executives.”